net promoter score , NPS (abbreviation)

Banks have lower net promoter scores than almost any other sector.

Central to Telstra's strategy is the adaptation of the net promoter score.

Our retail net promoter score remains very strong compared to the scores of our major competitors.

Net Promoter Score: measures the loyalty that exists between a provider and a consumer.

"At the same time, there's inherent value in being able to see the Net Promoter score for a specific region, or product, even agent.

A popular proxy for customer advocacy is the Net Promoter Score.

They further claim that a company's Net Promoter Score correlates with revenue growth.

The confidential report shows that the company has had the highest increase in so-called "net promoter scores," which measures handsets being recommended by customers.

From answers to this question, a Net Promoter Score is determined, which correlates strongly with a firm's growth rate.

That's why we use a range of metrics - including the net promoter score - to differentiate on service and become a leader in customer advocacy.

The book explains the Net Promoter Score; a system which measures what customers are feeling and thus creating accountability for the customer experience.

They also demonstrate a deeper emotional commitment to the companies, granting them an average 33 points higher net promoter score, a common measure of customer loyalty.

The primary purpose of the Net Promoter Score methodology is to evaluate customer loyalty to a brand or company.

The net promoter score to be rolled out by Telstra measures the ratio of advocates to detractors on a scale of one to 10.

The company is rolling out the Net Promoter Score, a closely watched industry figure that measures customers' willingness to advocate a brand.

Some proponents of the Net Promoter Score also suggest that the same methodology can be used to measure, evaluate and manage employee loyalty.

We've got over 1m customers, we've got net promoter scores that are beyond Apple's and Google's in terms of customer satisfaction ratings.

The Service Excellence Awards corporate category is based on the Net Promoter Score.

While the Net Promoter Score has gained popularity among business executives, it has also attracted controversy from academic and market research circles.

They are now ranked deep in negative territory according to the "net promoter score," an important industry metric that measures customers' willingness to advocate for their brands.

ING Direct scores favourably with customer satisfaction and has the highest net promoter score of any financial institution in Australia.

But Intuit also tracks something called "Net Promoter Scores" or NPS.

The friends and family test is based on a measure of customer satisfaction called the Net Promoter Score, used in the retail industry to assess brand loyalty.

The Service Excellence Awards is awarded to the top three organizations that will have received the highest rating on the Net Promoter Score.

Net Promoter Score (NPS)