Voice of the Customer , VOC (abbreviation)

Voice of the Customer studies typically consist of both qualitative and quantitative research steps.

Voice of the Customer 8.

Seeing the Voice of the Customer: Metaphor-based Advertising Research.

Voice of the Customer - Feedback about products, services, and online experiences that is captured through carefully analyzed structured and unstructured data.

"Customer Satisfaction Measurement and Management: Using the Voice of the Customer"

Similarly, Ms. Whitman set up the Voice of the Customer meetings to bring people to San Jose.

The scene was the latest of eBay's "Voice of the Customer" sessions, a brainchild of its chief executive, Meg Whitman.

To inform these decisions, Product Marketing Managers (PMMs) act as the Voice of the Customer to the rest of the product team and company.

But Ms. Whitman argues that if eBay can keep listening to its customers, as it does with the Voice of the Customer program, the growth will take care of itself.

The Service Excellence Awards is simple and only incorporates the most important element in customer service which is the Voice of the Customer (VOC).

Its powerful information intelligence capabilities power strategic corporate activities such as Competitive Intelligence, Scientific Discovery, Opinion Mining, Voice of the Customer and Content Publishing.

Combining all physical or store encounters, live chat or e-mail exchanges - and most recently, social media or virtual conversations - in an evolved "Voice of the Customer" program is just the beginning.

Using a series of linguistic rules, Hertz's "Voice of the Customer" system categorizes comments received via email and online with descriptive terms such as vehicle cleanliness, staff courtesy, and mechanical issues.

The Voice of the Customer program, where customers give weekly feedback on their interaction with the site for as little as a $100 gift voucher each year, is now 10,000 customers strong, says Bridgett.

Voice of the Customer API (due November 2014): corporate reputation, brand perception, trend detection, UGC moderation, customer journey, CRM-oriented semantic processing.

DFSS seeks to avoid manufacturing/service process problems by using advanced Voice of the Customer techniques and proper systems engineering techniques to avoid process problems at the outset (i.e., fire prevention).

Download Listening to the Voice of the Customer (PDF), the luncheon keynote speech to the Conference Board of Canada's conference on Customer Relationship Management, November, 2001.

Confusion lies in many areas, but particularly in the distinction between three sigma traditional SPC thinking (the "Voice of the Process") and contemporary six sigma thinking (the "Voice of the Customer").

Specifically, the Voice of the Customer is a market research technique that produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives.

Using Technology to Capture the Voice of the Customer Roy Sheridan, Viewscast To gain maximum value from their CRM strategies, organizations need to capture perceptions directly from their customers by employing new technology.

Driven by real-time, cross-channel analytics and Voice of the Customer insights, it offers targeted solutions for enhancing the customer experience, streamlining operational efficiency across the enterprise, improving employee performance, increasing service-to-sales revenue, and complying with policies and regulations.

The Customer Champion not only has to act as the Voice of the Customer within the company, but has to have authority to work across the organisation, to ensure that the Customers Voice is not only listened to, but understood and acted upon.

Under development for over two years, C&D's new C&D TRUE FRONT ACCESS batteries have been designed in cooperation with the major North American telecommunications companies, through focused "Voice of the Customer" product design reviews.

ResponseTek:CEM will enable the club's Voice of the Customer Program to identify and resolve member service issues in order to retain members, and solidify AAA's reputation as the leader in customer service in a competitive insurance industry.

She will also detail how these solutions leverage companies' existing infrastructures across departmental silos to present dynamic dashboards for customer support organizations, from Voice of the Customer Analytics for executives, to agent-empowering consoles for call centers, to customer-self-service access on secure websites.