Voice of the Customer studies typically consist of both qualitative and quantitative research steps.

Voice of the Customer 8.

Seeing the Voice of the Customer: Metaphor-based Advertising Research.

Voice of the Customer - Feedback about products, services, and online experiences that is captured through carefully analyzed structured and unstructured data.

"Customer Satisfaction Measurement and Management: Using the Voice of the Customer"

Similarly, Ms. Whitman set up the Voice of the Customer meetings to bring people to San Jose.

The scene was the latest of eBay's "Voice of the Customer" sessions, a brainchild of its chief executive, Meg Whitman.

To inform these decisions, Product Marketing Managers (PMMs) act as the Voice of the Customer to the rest of the product team and company.

But Ms. Whitman argues that if eBay can keep listening to its customers, as it does with the Voice of the Customer program, the growth will take care of itself.

The Service Excellence Awards is simple and only incorporates the most important element in customer service which is the Voice of the Customer (VOC).

Its powerful information intelligence capabilities power strategic corporate activities such as Competitive Intelligence, Scientific Discovery, Opinion Mining, Voice of the Customer and Content Publishing.

Combining all physical or store encounters, live chat or e-mail exchanges - and most recently, social media or virtual conversations - in an evolved "Voice of the Customer" program is just the beginning.

Using a series of linguistic rules, Hertz's "Voice of the Customer" system categorizes comments received via email and online with descriptive terms such as vehicle cleanliness, staff courtesy, and mechanical issues.

The Voice of the Customer program, where customers give weekly feedback on their interaction with the site for as little as a $100 gift voucher each year, is now 10,000 customers strong, says Bridgett.

Voice of the Customer API (due November 2014): corporate reputation, brand perception, trend detection, UGC moderation, customer journey, CRM-oriented semantic processing.

DFSS seeks to avoid manufacturing/service process problems by using advanced Voice of the Customer techniques and proper systems engineering techniques to avoid process problems at the outset (i.e., fire prevention).

Download Listening to the Voice of the Customer (PDF), the luncheon keynote speech to the Conference Board of Canada's conference on Customer Relationship Management, November, 2001.

Confusion lies in many areas, but particularly in the distinction between three sigma traditional SPC thinking (the "Voice of the Process") and contemporary six sigma thinking (the "Voice of the Customer").

Specifically, the Voice of the Customer is a market research technique that produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives.

Using Technology to Capture the Voice of the Customer Roy Sheridan, Viewscast To gain maximum value from their CRM strategies, organizations need to capture perceptions directly from their customers by employing new technology.

Driven by real-time, cross-channel analytics and Voice of the Customer insights, it offers targeted solutions for enhancing the customer experience, streamlining operational efficiency across the enterprise, improving employee performance, increasing service-to-sales revenue, and complying with policies and regulations.

The Customer Champion not only has to act as the Voice of the Customer within the company, but has to have authority to work across the organisation, to ensure that the Customers Voice is not only listened to, but understood and acted upon.

Under development for over two years, C&D's new C&D TRUE FRONT ACCESS batteries have been designed in cooperation with the major North American telecommunications companies, through focused "Voice of the Customer" product design reviews.

ResponseTek:CEM will enable the club's Voice of the Customer Program to identify and resolve member service issues in order to retain members, and solidify AAA's reputation as the leader in customer service in a competitive insurance industry.

She will also detail how these solutions leverage companies' existing infrastructures across departmental silos to present dynamic dashboards for customer support organizations, from Voice of the Customer Analytics for executives, to agent-empowering consoles for call centers, to customer-self-service access on secure websites.

The paint used throughout is low in volatile organic compounds.

The chemicals are from a class known as volatile organic compounds.

This is normally not the case for volatile organic compounds.

Volatile organic compounds were first detected from the site in 1979.

The school was tested for volatile organic compounds by an independent company.

The influence of personal activities on exposure to volatile organic compounds.

Another test required by the law is a measurement of volatile organic compounds in the well water.

The test is based on detecting the levels of volatile organic compounds.

Amounts of some dangerous volatile organic compounds were 6,000 times higher than normal.

As for volatile organic compounds, we are, in actual fact, still missing part of the legislation.

In most areas, paint accounts for only about 3 percent of the volatile organic compounds released into the air.

Emissions of volatile organic compounds from building materials and consumer products.

For identification of volatile organic compounds in air, water and soil samples.

An air quality test taken last month inside the home found volatile organic compounds in the air.

The negative effects of volatile organic compounds are many.

These left behind volatile organic compounds in the town's soil and aquifer.

It is mineral paint and doesn't contain volatile organic compounds.

Volatile organic compounds come from a wide variety of sources, both man-made and natural.

Other volatile organic compounds were detected in the air as well, but 2-ethylhexanol was of the highest concentration.

To improve air quality, he said, sellers should use paints with low or no volatile organic compounds.

• increased cost for treatment of air emissions (volatile organic compounds).

The detection of these volatile organic compounds could make a major contribution to diagnosis.

Volatile organic compounds in Canadian ambient air: a new emphasis.

A survey of household products for volatile organic compounds.

Volatile organic compounds are tied to cancer and smog formation.