If the complainant needs to add or amend a new incident of alleged discrimination during the processing of an EEO complaint, the complainant will be instructed by the investigator or other EEO staff person to submit a letter to the agency's EEO Director or Complaints Manager at that time.

Some NHS organisations have a member of staff who deals with all complaints known as a Complaints Manager.

As a first step, you should contact the Tax Credits Complaints Manager by:

If you're unhappy with the response from the Complaints Manager, you can ask them to look at your complaint again.

If you are still unhappy, ask for your complaint to be referred to the Complaints Manager.

Alternatively, you can complete our Your views form or you can telephone +44 (0) 20 8392 5363 and speak to our Complaints Manager, Paul Sturm, or write to him at: