"Sometimes customers will say more about your performance than you ever could."

Some customers said they were waiting much longer for a phone line.

And the more customers, the lower the cost for each, he said.

But some customers say that's what the services are all about.

"We know a lot about what our customers are saying."

But many customers say the higher price is worth it.

The customer says she's looking to buy a great computer.

But customers say they received nothing for their money or trust.

Many customers say they just want to see what is available, know how much it will cost, make decisions and pay.

"Our most important customers know who they are," he said.