For three years, the agency has been operating in the red.
But the agency has been operating without a permanent director for months.
The agency operates with a team of 180 staff and more than 1,300 volunteers.
The agency operates different schedules for day and night service.
But the House demanded far greater changes in the way the agency operates.
The agency does not operate any of its routes on Sunday.
"No agency or business can operate today unless they are prepared to do that," he said.
"It was like a lot of little agencies operating in a vacuum."
Similarly, competition has changed the environment in which federal agencies operate.
At the end of 1930, the agency operated 14 facilities for just over 13,000 inmates.