Most callers are female and want to talk about relationships or feeling blue.

The caller to the Chicago schools' special truancy line wanted to ask a hypothetical question.

By early February, she said, it was already getting tough to find precisely what callers wanted.

But many callers do not want the agency's toll-free number.

For example, a caller looking for a coffee shop will probably want one within walking distance.

He said the callers wanted to know how large a settlement Pennzoil would accept.

The caller wanted a new shirt, monogrammed, within a few days.

The main aim is to find out as much as possible about what the caller wants.

The next caller wanted a better room and Lekvich told him to call reservations.

A caller wanted the number of the movie theater by that name.