Former clients say communication should not be a problem, though.

But some former clients say their own experiences led them to doubt those claims.

Today, even the clients say there's something nice about these apartments.

Nowadays it's different, when a client comes to us and says, I need something here.

Her clients say all this is true, but doesn't quite tell the story.

"I've been told to come back once a month," said one client who received a facial last week.

A bit later, the client called back and said the problem had been solved.

"I try to work on things here that clients might say don't make any sense."

"Talk about inside information," says the client, who asked not to be named.

But some clients say they do see an advantage to looking west.