"Our contracts do not say we have to smile," a union official said.

Do more than you promised, not what the contract says.

"My contract says I should spend six months a year here, but it's more likely to be eight," he said.

The contract said these services were not covered by Medicare.

He was employed for a fixed period of six months and his contract said this.

"My contract says put a good team on the floor, and I'm going to do that."

The contract said the work would not be performed during normal business hours.

The contract also says the iPhone may only be used on their network.

"The contract says a room must be provided by the employer but they made me sleep on the kitchen floor," she said.

He's really the smartest but his contract says he can't show it.