Standard procedure is to "give him room and watch what he does," another controller said.

"Your emergency flight plan has been received," the controller said.

Because pilot does not see outside, he has to do what the controller says.

But one in particular may have safety implications, controllers and some outside experts said.

"You got your head busted in back then," says one controller.

The controllers said the final approach was nearly normal until the last moment, when the right wing hit the ground.

Very calmly the controller said "Give me the bottom line."

When he got up, however, a controller said he would have to come down.

He still had no idea what the controller was saying, but it sounded bad.

The controller says she wants to talk to you.