The reason for connecting Monolog to a telephone line is to collect independent call and charging data to help resolve customer queries or complaints.

Some 300 were on hand on Christmas day to answer customer queries on their new gadgets.

They have been collecting commissions on policy renewals and responding to customer queries.

Certain businesses have to handle high numbers of incoming calls, particularly in consumer-facing sectors - for example call centres that deal with incoming customer queries.

In addition to this, the number of phone staff was doubled to help answer customer queries.

While most fuel card suppliers handle customer queries via random-operator call centres, customer preference is increasingly for a named individual to handle their business.

The first, on Jan. 1, focused on the people who answer customer queries on manufacturers' "help" lines.

So you've got customer query, or something like that.

I have to take payments from customers, take service calls and deal with customer queries.

So Bluefly plans to automate as many functions as possible, including the task of responding to customer queries.