While that may not be true of older customers used to traditional services, Mr. Cleghorn insisted that change was inevitable.

"We have a lot of old customers used to the old Cantonese style," Mr. Chan said at the time.

Research had shown the average customer used over 20 sites when making purchases and Marketplace was an attempt to centralize that.

Amazon have to come up with something more modern, just to stand still with customers used to modern computer interfaces, never mind tablets.

It's just the customer used to being spoiled by being a diner who wants to get things their own way.

Mercedes made this change not only to cut costs but also to reduce complaints about brake squeal from customers not used to high performance brakes.

Most brew pubs offer a crossover beer, a light-bodied, unchallenging product that will not scare away the customer used to drinking insipid mass-market American beers.

American customers, used to the more pedestrian homegrown variety of Dunkin' Donuts, were impressed.

Micro content is the content built for each major segment of potential customers used in internet marketing.

"We have a lot of old customers used to the old Cantonese style," said the owner, Reggie Chan.