The Oasis is the park's main entrance, providing guest services.

Hotels are constantly striving to improve the level of guest services.

In 2007, Disney Transport started a guest services upgrade to the buses.

Show your hotel key at guest services for discounts, then lose yourself in over 160 boutique shops, department stores and restaurants.

Winter Park, which is about 15 miles away, offers more lodging options; www.skiwinterpark.com or guest services at (303) 316-1564.

"We all hang out outside of work," says Katy Sullivan, 17, who works in guest services.

"Basically, in guest services," said William, "we carry the weight of the mall on our shoulders."

Today, the Chateau still provides overnight lodging and guest services for monument visitors.

I read a note in the hotel's directory of guest services with foreboding.

"Then there's a police checkpoint," a guest services representative explained on the telephone.