Because few locals have ever held millions of Ugandan shillings at once, the company has brought in bankers to teach financial management skills.
Citibank itself is not under investigation in the matter, Government officials and bankers said.
This resulted in numerous senior central bankers and finance ministers warning of a possible fresh round of currency war.
As customers finish their business here, the clerks in the courthouse, florists and bankers say, "Come back."
But in the meantime, two problems stand out in particular, Western bankers and financial analysts said.
All in all, both industry executives and European central bankers said the conversion seemed a success.
But I don't believe in bankers.
I do believe there was a trust in bankers and economists (not so much in politicians) to do the right thing economically.
Many doctors argue that the rise in their income over recent decades was not excessive compared with the increases in lawyers' or bankers' incomes.
Investors now believe in central bankers, and the bankers love it.