Many big retailers said they were having similar problems finding workers.
Retailers said they expected business to pick up in the evening.
The retailer said its loss without the charge was $3.3 million.
Many retailers said they had chosen not to stock them.
Immediately after Christmas, retailers said they thought sales were up 6 to 8 percent above the period a year earlier.
The retailers say the programs show how important those shoppers are to them.
Online retailers say they expect to get business from at least part of that group.
But some retailers say they will not raise prices until after Christmas.
Leading retailers say they have begun to address the issue.
Still, the price will be under $10, and retailers say sales could explode.