SpiceJet, with 11 planes, started in 2005 with the pledge to be a "low-fare airline that will not treat passengers as sheep."

The code is voluntary and applies only to JetBlue, whereas other airlines have also treated passengers abusively.

We have to become more aware of how airlines treat passengers who need assistance.

The overarching problem is that one year after making their promises, the airlines still seem to lack a basic understanding of how to treat passengers, travel consultants say.

While Coast Guard medics have treated several passengers for minor injuries, only one person, a 19-year-old woman, has required hospitalization.

With terms like "yield management," am I wrong in thinking that the airlines treat passengers like cattle?

It would not be fair to treat passengers differently when they have to face similar difficulties.

They cannot be allowed to get away with treating passengers like this any longer.

One example is Ryanair and the insulting manner in which it treats disabled passengers.

It is our duty to ensure that service providers treat passengers properly and that disabled persons do not face obstacles to using transport services.